Harts Grove, Woodford Green, London IG8 0BF Nursing, residential and dementia care in a tranquil location
At London's Harts House, we provide both residential and nursing care for those looking for permanent accommodation or simply for respite care. We offer a safe and comfortable space for those living with dementia.
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Art and pet therapy |
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Our own memory café |
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Close to Epping forest |
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Visits from local schools |
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Exercise and singing with Mobility London |
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Monthly themed events |
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Who is this home suitable for?
What’s included for the price?
All residents appreciate the key things like delicious meals and laundry services. A few options are at an extra cost.
Included:
- GP visits from NHS
- Nutritionist advice
- Specialist Parkinson’s nurses
- Pet therapy
- Art therapy
- Religious Services
Optional extras:
- Chiropody
- Dental appointments
- Eye care from an optician
- Hairdresser
Ros’ story
In her 80s, Ros' mum, Lily, began to struggle with her memory, and suffered two broken hips in six weeks. Ros decided it was time her mum needed 24-hour care, so Lily moved to Harts House Care Home where she received the support she needed. Hear about Ros and Lily's journey at Harts House in our video.
Ros’ Story
Well, she was a lovely mum. And not an easy life. And times were hard particularly in the rationing and having two young children after the war.
But gradually [gradually] she and dad through hard work got their own house. And really wanted us as children to have every opportunity that they didn’t have.
But as she became in her 80’s I could tell her memory was not what it was.
And then she had some falls, broke her hips, twice in six weeks she broke her hips.
And I had a chat with the consultant at the hospital who said to me if she falls again she will need to have major surgery and I don’t think she’ll survive it.
So, it was at that point I had to have the conversation about - mum I think you need 24 hour care.
And so she did what she always said, she adapted to the idea that now was the time. She was nearly 89.
So then I started looking for homes. I wanted local because we’d always lived within a few miles of each other. I wanted to be able to be hands on. I didn’t want all the responsibility that I’d shouldered for years just taken away for me. And I wanted somewhere that I felt I could put my head on the pillow at night and go to sleep and know that my mum was safe and secure, and someone would help her in trouble.
I phoned a lot of homes, I went to a lot of homes in the area and then I went back to Harts and I was impressed with what I saw.
The rooms are lovely, everywhere was spotlessly clean. I felt that it had a homely atmosphere, and it was important for me as a relative that it was welcoming for me because I was going in there a lot.
There was always big excitement, there was such interesting people there and my mum yeah had a brain she wanted to talk to interesting people.
They accommodated her in every way. They accommodated our religious service which we had occasionally because there were a few Jewish people in there, it was very diverse, very accepting .
The garden was a blessing. And in the summer we could sit outside. She went every morning and had her coffee on the terrace.
All of the other residents, not all of them but the ones who were able, would come with their visitors and we would have a cup of tea. The girls would bring out a tea and a biscuit and we would sit and have a chat, someone would bring in some fruit, you know we’d share it all, and we would sit there laughing and joking. It was a life enhancing experience for the visitors as well as the residents, and I think that’s a huge compliment to have that and that garden played an important part.
And the summer fete when all the family would come and they brought the little ponies in and children ran around patting the ponies and we had singers and we had a bouncy castle and a BBQ going. I mean it is what you would do as a family, maybe not the ponies, but you know you would do as a family on a summers day, oh come and have a BBQ and let the children play in the garden and have a drink mum, have a pimms, and that happened. It continued to happen in her life. And that was so important.
I think it’s important that people that work in a care home situation realise the impact that they have on the whole family not just the person that’s staying there.
They have a certain mentality, a certain talent, a certain gift, they are able to do it. And there’s kindness and there’s respect and a positive nice happy face walking in the room I think that’s so important.
I was just lucky to have had her so long and to have had such a positive experience the last years. As I said in the email to Duncan – look it’s expensive, it was expensive, and I had to sell her flat and everything went but to me it was worth it.
And she used to say to me and she did say to me – Thank you for finding me such a nice place, you couldn’t have done better.
Lily Mendel 1925 - 2022
If you would like to find out more about Harts House Care Home, speak to a member of our Customer Care Team, who are on hand to answer any questions you may have.
Call us on 0345 600 4622 ^
Ashley, Leeds Customer Care Team, who are we?
Take a video tour of our care home
Discover everything you need to know about our home with our latest video tour. It’ll give you an overview of our home, from the care we provide to the facilities on offer, with photography of the bedrooms and living areas too.
An opulent Georgian residence with a homely feel
We have retained much of the period elegance of our home’s former heritage with floating staircases, high ceilings and sash windows that help to give the home an airy and spacious feel.
Great places to socialise, enjoy an activity or have quiet time
Residents have a wide range of spaces to make use of including multiple lounges, where they can sit and enjoy drinks with friends and relatives or relax out on the terrace in warm weather.
Make time for those special occasions in our private rooms
We have a dining area where families can host private events, simply ask our staff to book it.
Walk around our lawn gardens and appreciate the local wildlife
Outside, we have a superb raised terrace leading down to a large garden sheltered by mature trees. It’s perfect for watching the birds while enjoying the fresh air and sunshine.
Relive old memories in our dementia café
We want to help our dementia residents to rediscover old memories and our café is designed to do just that.
There’s no typical day at Harts House, but we arrange plenty to do, both here at the home as well as out and about.
Maintain a healthy level of fitness
All our residents are encouraged to participate in gentle exercise to music. This can even be done from the comfort of your armchair.
Space for family celebrations
Our home is happy to make space available to families for hosting private events such as birthday parties. We’ll just need to know in advance. Plus, for an additional fee, we can arrange some catering.
Huge variety of entertainment
With a cinema club, sing-a-longs, quizzes and bingo, visiting singers and musicians, there is something for everyone.
“There were systems in place to manage, monitor and improve the quality of the service provided. Survey results from people and their representatives were positive and any issues identified were acted upon. Regular audits were carried out to monitor the quality of the service and drive improvements."
"The activities team work extremely hard to make residents feel involved. The entertainment so far has been excellent, with a variety of singers, musicians and acts. I have found the care staff very kind and helpful, and any queries have been addressed promptly by the nursing staff and management. The home is set in lovely grounds, and the house itself is impressive."
Daughter of Resident, 17 August 2023, carehome.co.uk
"My mum was at Harts House Care Home for 2 weeks and I can’t fault the care staff and management. The home is clean and tidy. She joined in the activities that the care home provides and the food was great, Mum said 5 stars."
Son of Resident, 14 August 2023, carehome.co.uk
“During my many visits, the level of care and compassion shown from the wonderful staff on the nursing/dementia unit to my father was outstanding. I witnessed that people were treated with absolute dignity. So, to all the staff at Harts and particularly the wonderful Carers and Nurses, I hope you realise what a huge impact your care and kindness has on the most vulnerable and their families - thank you."
Daughter of Resident, 31 August 2022, carehome.co.uk
Help when you need it
Choosing a care home can be stressful, especially if you've never done it before. Where do you start? Well, right here. Our helpful, understanding care advisers offer free advice on anything from funding to finding just the right home.
Call a customer care adviser on 0345 600 4622^
Ask us to assess your situation and talk to you about paying for care, and how funding works.
Find care homes that might be right for you, and book one or more visits.
^Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.
